Thursday, November 13, 2008

How do you want your completed embroidery order?

Just yesterday one of my wonderful customers came over to pick up his order.  We got into a discussion about how I gave him his completed order.  This particular one I folded up his shirts and put them into plastic bags.  Because there were so many, I was not able to put them into one bag so he received several.

He told me that it would be much easier for him if I ironed and hung up his shirts before I gave them to him.  My response to him was that there would be an additional fee associated with this request because this was more time that I would have to dedicate to the order.  He was very understanding of this and, in fact, he said he had no problem paying extra for the service.  He would not even question the amount (except to give me a hard time) I charged for this service because it was something he felt was a necessity.

I then asked if he washes his shirts before he wears them.  He said that typically he does not.  He just puts the shirts in his closet still hanging on the same hangers that I presented the shirts to him on.  You see, I usually do hang his shirts on hangers but for some reason this time I did not.  My reasoning for this, if I remember correctly, was that after there are several shirts then they get heavy on the hangers and hurt my hand.  (I am probably being a baby but this was my thinking! :) )

Now before he arrived I debated over how I should present his final product to him. . . Should I fold them and put them into bags?. . . . Should  I fold them and put them into a box?. . . .Should I hang them up on hangers?  I never debated as to whether or not I should iron them because I have not done this before for shirts.

It really varies as to how I present completed orders to customers.  The three mentioned are the top ways that present a finished order.

How would you prefer you receive your finished embroidered order?

Would you be willing to pay extra for the shirts to be ironed/steamed?  If so, what is the maximum that you would be willing to pay?

I am really looking forward to hearing your thoughts!  Please let me know what you think!

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