Yesterday I mentioned that mistakes can happen to anyone. We are only human! One pure example happened the other night. We were working on an order for one of our best customers! We had a few items that were purchased from us and a few others that our customer purchased elsewhere and gave to us to embroider the logo on. This ended up being a two day order. We were embroidering the exact same logo as the night before. but for some reason this time the machine decided to change the black to sew out as green. I could not believe it!

Looking at the label, I recognized the manufacture as well as the store that sells it. After going to two different locations I came to the realization that I would not be able to replace the same shirt for my customer.

I called her and explained what happened. She gratefully accepted my dearest apology as well as a replacement shirt from one of our suppliers. We strive for the best and try not to have this happen but unfortunately it does. If we are honest and explain to our customers what happened then they are understanding! Thank you by the way for understanding!!

Labels: Embroidery, Logo, logos, mistake

Well, here is blog post #2. If there is anything that you would like discussed, please let me know as I am more than happy to have suggestions! I figure that I will start out discussing unique points about embroidery and Kristie's Kreations. Other things may come along in between but this is my plan! I hope you enjoy!

Last week, I attended a networking event. While at the event I was introduced to someone that, in her business, visits restaurants on an almost daily basis (she is not in the embroidery or uniform business). During our conversation, we began to discuss the different uniforms that restaurant employees wear. She stated that she frequently hears how unhappy restaurant managers are with their uniforms. Whether it be with the look of the embroidery. . . messed up designs. . . or wrong order. . . this is very sad!

One of the things that I always strive to achieve is excitement with our product! These managers definitely would not say they were excited about their uniforms.

Once someone has decided that Kristie's Kreations will be the company to develop their apparel program they can expect to get the best quality! I do this by being very picky! We may embroider a logo several times (like 6 0 12 times!) before our customer ever sees it. After we have approved of a sewn out logo then I am ready to show our customer. Once I show it to the customer 9 out of 10 times it will be approved.

There are times that our customer will want to make changes. This is totally fine! Once again, we welcome input and want to make sure it is what they want! We MUST have their approval of the logo before it EVER goes onto an item! I want to make sure that they are happy with the end result!

I am not saying that mistakes do not happen because they do. In fact, they may happen more than you know. I will discuss this more tomorrow. Have a great night! Kristie

Labels: Embroidery, Kristie's Kreations, logos, mistake, Networking, restaurant